FAQ

Frequently asked questions;

Where is my order?

All orders are sent via Royal Mail Tracked 48. Once your order has been dispatched, your tracking details will be sent to the email address provided at checkout.

If you have any questions about your delivery, please don't hesitate to get in touch and I'll be happy to help.

I'm in a rush! Can you prioritise my order?

Most of the time, yes! If you need your order urgently, please send me a message before purchasing so I can confirm whether I can accommodate your required timescale.

Can I change the design or font?

Absolutely! Many of my designs can be customised to suit your wedding or event theme.

If you're looking for a different font or would like any design changes, please get in touch before purchasing so I can confirm what's possible.

Will I receive a proof before printing?

For some items, a digital proof will be provided for approval before printing begins. Such as invitations and menus. Please check your proof carefully, as items will be printed exactly as approved.

What information do you need from me?

The information required will vary depending on the product you've purchased. Full details can be found within each product description, and I'll guide you through anything else I need once your order has been placed.

Do you accept returns or cancellations?

As all items are personalised and made to order, returns and cancellations cannot usually be accepted once work has begun. If you have any concerns about your order, please get in touch and I'll do my best to help.

Do you ship internationally?

Absolutely!